This Privacy Policy explains how jitago collects, uses, stores, shares, and protects the personal data of players and visitors on the jitago platform. We are committed to handling your information responsibly and transparently, in line with internationally recognised data protection principles.
Six core commitments that define how jitago handles your personal data. The full legal text is in the document below.
All data transmitted between your device and jitago is encrypted using 256-bit SSL technology — the same standard used by major banks. Your account credentials, payment details, and personal information are stored in encrypted form on secured servers with restricted access controls.
jitago does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is shared only with the service providers who are directly involved in operating the platform — such as payment processors and game providers — and only on a need-to-know basis under strict confidentiality obligations.
You have the right to access the personal data jitago holds about you, request corrections to inaccurate data, ask for deletion where legally permitted, and withdraw consent for marketing communications at any time. Submit a data request to [email protected] and we will respond within 30 days.
jitago collects only the personal data that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is required for platform operation and regulatory compliance.
jitago retains personal data only for as long as it is required for the purposes for which it was collected, or as required by applicable law. Account data is typically retained for a period of 5 years following account closure to meet anti-money laundering record-keeping obligations.
jitago will only send you marketing communications if you have opted in to receive them during registration or subsequently updated your preferences. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting [email protected] directly.
1.1 jitago ("we", "us", "our") operates the online casino and sports betting platform accessible at jitago.lat (the "Platform"). We act as the data controller in respect of personal data collected through the Platform.
1.2 This Privacy Policy describes the types of personal data we collect about players and visitors, the purposes for which we process that data, the legal bases that authorise our processing, how long we retain data, and the rights available to you in relation to your personal data.
1.3 This Policy applies to all users of the Platform, including registered players, prospective players who browse without registering, and individuals who contact our customer support team. It applies regardless of the device used to access the Platform.
1.4 This Privacy Policy forms part of and should be read alongside our Terms & Conditions and Responsible Gaming policy.
2.1 jitago collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, card details (last 4 digits only), transaction history | Deposits & withdrawals |
| Account Data | Username, encrypted password, account balance, bonus balance, bet history, game history | Account creation & ongoing use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referral URL | Automatic collection on site visit |
| Communication Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Compliance Data | KYC documents (ID scans, proof of address), source-of-funds declarations | Identity verification & AML review |
2.2 jitago does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, biometric data, or political opinions, except where specifically required by applicable law or anti-money laundering regulations.
2.3 We do not store full card numbers. When card payments are processed, only the last four digits are retained for identification purposes; full card data is handled exclusively by our PCI-DSS compliant payment processors.
3.1 jitago collects personal data through the following channels:
3.2 Where data is collected from third-party sources, jitago ensures that such third parties have a lawful basis to share the data with us and that the data is used only for the purposes described in this Policy.
4.1 jitago processes personal data only where a valid legal basis exists. The following legal bases apply to our processing activities:
5.1 jitago uses your personal data for the following purposes:
5.2 jitago will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.
6.1 jitago does not sell, rent, or trade your personal data. We share personal data only in the following circumstances:
6.2 All third parties with whom jitago shares personal data are required to implement appropriate technical and organisational measures to protect that data, and are prohibited from using it for any purpose other than the service they provide to jitago.
7.1 jitago uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
7.2 The following categories of cookies are used on jitago:
7.3 You can manage your cookie preferences through your browser settings. Please note that disabling cookies beyond strictly necessary ones may affect the functionality and performance of the Platform.
8.1 jitago implements a layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jitago will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
8.3 While jitago takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring the security of the device you use to access the Platform.
9.1 jitago retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
9.2 Where data is retained solely to comply with a legal obligation, access to that data is restricted to staff and systems required for compliance purposes only. It will not be used for any other operational purpose during the retention period.
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
10.1 Subject to applicable law, you have the following rights in relation to your personal data held by jitago:
10.2 To exercise any of the above rights, please contact [email protected] with the subject line "Data Rights Request" and your registered account username. jitago will respond within 30 days of receiving a valid request. We may need to verify your identity before processing the request.
11.1 The jitago Platform is strictly for adults aged 18 years and above. jitago does not knowingly collect, process, or store personal data relating to persons under the age of 18.
11.2 If jitago becomes aware that an account has been registered by a person under 18, the account will be closed immediately, all activity will be voided, and any deposited funds will be returned in accordance with applicable law and our Terms & Conditions.
11.3 If you are a parent or guardian and believe that a minor has registered on jitago without your knowledge, please contact [email protected] immediately so that we can investigate and take appropriate action.
11.4 Account holders are responsible for ensuring that no person under 18 has access to their jitago account, login credentials, or the device used to access the Platform.
12.1 jitago operates internationally and your personal data may be transferred to, stored, or processed in countries outside Bangladesh, including countries where jitago's hosting infrastructure or third-party service providers are located.
12.2 Where personal data is transferred to a country that does not provide an equivalent level of data protection, jitago implements appropriate safeguards to ensure that your data remains protected, including:
12.3 By using the jitago Platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh as described in this section.
13.1 jitago may send you marketing communications about promotions, bonuses, new games, and platform updates, but only where you have opted in to receive such communications during registration or by subsequently updating your account preferences.
13.2 You may opt out of marketing communications at any time by:
13.3 Opting out of marketing communications does not affect the delivery of transactional communications, which are sent as part of the service (for example, deposit confirmations, withdrawal notifications, account security alerts, and KYC requests). These communications are necessary for the operation of your account and cannot be disabled while your account remains active.
13.4 jitago does not use automated profiling for the purpose of targeting marketing communications in a way that produces legal or similarly significant effects on you without your explicit consent.
14.1 The jitago Platform may contain references to third-party game providers and payment services. These third parties operate their own platforms, websites, and applications which are governed by their own privacy policies. jitago has no control over and accepts no responsibility for the data practices of third-party operators.
14.2 We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of jitago, particularly payment providers such as bKash, Nagad, Rocket, and Upay, whose apps you may use to fund your account.
15.1 jitago reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the email address on file or by displaying a prominent notice on the Platform.
15.2 The current version of this Privacy Policy, together with its effective date, will always be accessible at jitago.lat/privacy-policy. We recommend reviewing this Policy periodically to stay informed of how we protect your data.
15.3 Continued use of the Platform following notification of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated Policy, you should discontinue use of the Platform and request account closure.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitago handles your personal data, please contact our support team:
Your data is protected, your identity is secure, and your transactions are encrypted. Explore our full range of games including cricket betting, slots, and live casino — or check our FAQ if you have questions. 18+ only. Please gamble responsibly.